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Have Some Questions?

Thank you for your interest in our services. Please fill out the form below or you can always call or email us, and we will get back to you promptly regarding your request.

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Get in touch

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732-701-7990

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admin@digitaldashstudios.com

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United States of America

FAQs
  • What payment methods do you accept?
    We accept all major credit cards, bank transfers, and PayPal.
  • Is there customer support available?
    Yes, we offer 24/7 customer support via email and phone.
  • Are there any hidden fees?
    Absolutely not. All fees are discussed upfront.
  • Can I get a refund?
    No refunds are given once a project has started.
  • How long have you been in business?
    We've been serving clients successfully for over 10 years.
  • How long does it take to build a custom website?
    The time frame varies depending on complexity but usually ranges from 4-8 weeks.
  • Do you provide hosting services?
    Yes, we offer monthly hosting starting at $39.99.
  • Is my website mobile-friendly?
    Absolutely, all our websites are designed to be fully responsive.
  • Can you help with website updates after launch?
    Yes, we offer monthly management services at $99.99/month.
  • Is SEO included in website design?
    Basic on-page SEO is included in all our web design packages.
  • Do you offer e-commerce solutions?
    Yes, we can integrate various e-commerce platforms into your website.
  • Can I get custom email addresses?
    Absolutely, custom email addresses can be set up as part of the package.
  • Do you offer website maintenance?
    Yes, ongoing maintenance is available with our monthly management service.
  • Can I see a portfolio of your past work?
    Certainly, we're happy to share examples of our previous projects.
  • Do you offer domain registration?
    Yes, domain registration can be added to any package.
  • What platforms do you manage?
    We manage all major platforms including Facebook, Instagram, Twitter (X), Threads, and LinkedIn.
  • Do you create the content?
    Yes, content creation is part of our service.
  • How often do you post?
    Our plans vary, but typically we post 3-5 times per week per platform.
  • Do you handle customer engagement?
    Yes, we manage comments, messages, and other forms of engagement.
  • Can I approve content before posting?
    Absolutely, we can set up an approval process for you.
  • Do you handle social media advertising?
    Yes, advertising is an optional add-on to our management services.
  • Can you help me grow my follower count?
    Absolutely, follower growth is one of our key performance indicators.
  • Is there a long-term contract?
    No, our plans are month-to-month, and you can cancel anytime.
  • Can you help with influencer partnerships?
    Yes, we can help identify and negotiate influencer collaborations.
  • What happens if there's a PR crisis?
    We have protocols in place to manage any PR issues effectively.
  • What platforms do you advertise on?
    We advertise on Google, Facebook, Instagram, and more.
  • What is the ROI on online advertising?
    ROI varies but we aim for a minimum of 2x ROI for our clients.
  • Do you manage Google Ads?
    Yes, we're proficient in Google Ads management.
  • How do you charge?
    We offer various pricing models, including a flat fee and a percentage of ad spend.
  • Can I see performance reports?
    Yes, we provide detailed monthly reports.
  • Do you handle retargeting campaigns?
    Yes, we're experts in retargeting campaign management.
  • How do you measure campaign success?
    Success is measured using KPIs like ROI, CTR, and conversion rates.
  • Can you help with local SEO?
    Yes, local SEO is a service we can add on to your advertising package.
  • Do you offer A/B testing?
    Absolutely, A/B testing is part of our optimization strategy.
  • Can I set a budget cap?
    Yes, we can work with budget limitations to maximize ROI.
  • What hours are you available to answer calls?
    Our call centers operate 24/7.
  • Can you handle sales calls?
    Absolutely, we specialize in handling sales calls.
  • What's the response time for a call?
    We aim to answer all calls within the first few rings.
  • Do you offer multi-language support?
    Currently, we only offer support in English.
  • How do you handle missed calls?
    We offer a voicemail service and ensure to return the call as soon as possible.
  • Do you offer text messaging support?
    Yes, text message support can be added to your plan.
  • Can you forward calls to specific departments?
    Absolutely, calls can be routed according to your guidelines.
  • Do you provide call recording?
    Yes, call recording is an available option.
  • Can you handle high call volumes?
    Our center is equipped to handle high call volumes effectively.
  • Are there setup fees?
    There are no setup fees for our call answering solutions.
  • How often do I get reports?
    As the name suggests, reports are sent out weekly.
  • What metrics are included?
    We include all key performance indicators relevant to your goals.
  • Can I customize my reports?
    Yes, reports can be customized to focus on metrics that matter to you.
  • Do you provide insights along with data?
    Absolutely, we include actionable insights with every report.
  • How are the reports delivered?
    Reports are sent via email in PDF format.
  • Can you integrate Google Analytics?
    Absolutely, Google Analytics can be integrated into your reports.
  • Do you report on social media performance?
    Yes, social media metrics can be included.
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